Introduction
Welcome to Pinas789. These Terms and Conditions ("Terms") govern your access to and use of the pinas789 website, mobile platform, games, and all associated services (collectively, the "Platform"). By creating an account, making a deposit, or placing any bet on pinas789, you confirm that you have read, understood, and agreed to be bound by these Terms in full.
These Terms form a legally binding agreement between you ("the Player") and pinas789 ("the Company," "we," "us," "our"). If you do not agree with any part of these Terms, you must not use the Platform. We encourage you to read this document carefully and to contact our support team if anything is unclear before you register.
Pinas789 reserves the right to update or amend these Terms at any time. Changes will be communicated to players via the email address on their account and will be posted on this page with a revised effective date. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Terms.
Eligibility
To register and use the pinas789 Platform, you must meet all of the following eligibility requirements:
- You must be at least 18 years of age at the time of registration.
- You must be a resident of a jurisdiction where online gambling is permitted by applicable law.
- You must not be listed on any self-exclusion register or have an active self-exclusion on the pinas789 Platform.
- You must not be acting on behalf of another person or entity.
- You must have the legal capacity to enter into a binding agreement under Philippine law.
- You must not be an employee, contractor, or affiliate of pinas789, or a family member of such a person.
Pinas789 conducts age and identity verification checks as part of the account onboarding process. We reserve the right to request proof of age at any stage. If a player is found to be underage, their account will be closed immediately, all winnings will be voided, and any deposits may be returned at our discretion after review.
It is your sole responsibility to ensure that your use of the pinas789 Platform complies with the laws of your local jurisdiction. The Company accepts no liability for any legal consequences arising from a player accessing the Platform from a jurisdiction where online gambling is restricted or prohibited.
Account Registration
3.1 Creating Your Account
To access real-money games on pinas789, you must register an account by providing accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid email address, mobile number, and residential address in the Philippines.
3.2 One Account Per Player
Each individual player is permitted to hold only one account on pinas789. Creating multiple accounts — whether using different names, email addresses, mobile numbers, payment methods, or devices — is a violation of these Terms. Any duplicate accounts discovered will be suspended and reviewed. Balances held in duplicate accounts may be forfeited.
3.3 Account Security
You are responsible for maintaining the confidentiality of your pinas789 login credentials. Do not share your username or password with any other person. If you suspect unauthorised access to your account, contact support immediately. Pinas789 is not liable for losses arising from your failure to secure your account credentials.
3.4 Account Verification (KYC)
Prior to processing any withdrawal, pinas789 requires account verification in accordance with Know Your Customer (KYC) requirements. You will be asked to provide a copy of a valid government-issued photo ID (e.g., PhilSys ID, passport, driver's licence, or UMID) and proof of the payment method used for deposits. Verification is a one-time process for most players. Pinas789 may request additional documentation at any time if we have reason to conduct further due diligence.
3.5 Accurate Information
Any false, misleading, or incomplete information provided during registration or verification may result in account suspension. Pinas789 reserves the right to void transactions and freeze balances pending investigation if we have reason to believe that false information has been submitted.
Deposits and Withdrawals
4.1 Accepted Payment Methods
Pinas789 supports the following deposit and withdrawal methods for Philippine players: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO/BPI/UnionBank online banking, and Visa/Mastercard debit and credit cards. All transactions are processed in Philippine Pesos (₱). Pinas789 does not charge transaction fees on standard deposits and withdrawals, although your payment provider may apply their own fees.
4.2 Minimum and Maximum Limits
Minimum deposit amounts and withdrawal amounts vary by payment method and are displayed in the cashier section of your pinas789 account. Limits may also vary by account tier — VIP Club members at Gold, Platinum, and Diamond levels have access to higher limits. Pinas789 reserves the right to adjust these limits at any time with reasonable notice.
4.3 Withdrawal Processing
Withdrawal requests from verified accounts are typically processed within 24 hours for standard accounts and on a priority same-day basis for Platinum and Diamond VIP members. Processing times may be longer during periods of high demand or if additional verification is required. Pinas789 is not responsible for delays caused by third-party payment processors or bank processing times.
4.4 Source of Funds
By depositing on pinas789, you confirm that the funds you deposit are from a legitimate source and that you are the authorised user of the payment method. Pinas789 complies with anti-money laundering (AML) obligations and reserves the right to request proof of source of funds for large or unusual transactions.
4.5 Chargebacks
Filing a chargeback or payment dispute with your bank or payment provider while funds remain in your pinas789 account is considered a fraudulent act. Any account that initiates a chargeback will be suspended pending investigation. Pinas789 reserves the right to recover chargeback amounts from the player through all available legal means.
Bonuses and Promotions
5.1 General Bonus Terms
All bonuses, free credits, cashback rewards, and other promotional offers provided by pinas789 are subject to these general terms and any specific terms attached to the individual promotion. In the event of a conflict between general and specific terms, the specific terms of the promotion take precedence.
5.2 Wagering Requirements
Most bonus credits at pinas789 carry a wagering requirement — a multiplier indicating how many times the bonus amount must be wagered before it becomes eligible for withdrawal. For example, a ₱500 bonus with a 10x wagering requirement means ₱5,000 must be wagered before withdrawal is available. The applicable wagering requirement is clearly stated in each promotion's terms.
5.3 Eligible Games
Not all games contribute equally toward wagering requirements. Bonus terms will specify which games are eligible and at what contribution rate. Games with a lower house edge (such as Baccarat and certain table games) may contribute at a reduced rate or may not contribute at all, depending on the specific promotion.
5.4 Bonus Abuse
Pinas789 monitors bonus usage patterns and reserves the right to withhold, void, or recover bonus funds if we determine that a player has engaged in bonus abuse. This includes but is not limited to: registering multiple accounts to claim the same promotion, using structured betting patterns designed to circumvent wagering requirements, or exploiting promotional offers in bad faith.
5.5 VIP Club Rewards
Rewards distributed through the pinas789 VIP Club — including cashback, monthly bonus credits, and tier-specific perks — are governed by the VIP Club's separate terms in addition to these general Terms. VIP tier status is determined by cumulative deposit activity and is subject to a 90-day rolling maintenance window.
Game Rules and Player Conduct
6.1 Understanding the Games
Each game available on pinas789 has its own rules, return-to-player (RTP) rate, and payout structure. By placing a bet, you confirm that you understand the rules of the game you are playing. Pinas789 is not responsible for bets placed in error or as a result of misunderstanding game mechanics.
6.2 Technical Malfunctions
In the event of a technical malfunction during a game session, pinas789 reserves the right to void the affected round and refund the bet amount to the player's account. Bets that benefit from a technical malfunction — such as an erroneously high payout — will be voided. Pinas789 strives to resolve all technical issues promptly and fairly.
6.3 Fair Play
All RNG-based games on pinas789 use certified random number generators audited for fairness. Live dealer games use physical dealing equipment captured on live camera streams. Pinas789 does not manipulate game outcomes and operates with full transparency in its gaming operations.
6.4 Player Responsibility
You are responsible for managing your own gaming activity on pinas789. Setting personal limits, taking breaks, and playing within your means are practices we strongly encourage. Resources and tools for responsible gaming are available in your account settings at any time.
Prohibited Activities
The following activities are strictly prohibited on the pinas789 Platform and will result in immediate account suspension and possible legal action:
- Using automated software, bots, scripts, or any other tools to manipulate game outcomes or gain an unfair advantage.
- Colluding with other players to influence the outcome of any game.
- Exploiting software bugs, glitches, or errors for financial gain. Any such gains must be reported to support immediately.
- Registering multiple accounts for the purpose of claiming bonuses or promotions more than once.
- Using the Platform for money laundering or any other illegal financial activity.
- Providing false identity information during registration or KYC verification.
- Attempting to access other players' accounts without authorisation.
- Engaging in any conduct that harasses, abuses, or threatens pinas789 staff or other players.
- Initiating fraudulent chargebacks or payment disputes with your bank or card issuer.
If you become aware of any prohibited activity — whether by yourself or another player — please report it to the pinas789 support team immediately. We take the integrity of our Platform seriously and investigate all reports promptly.
Intellectual Property
All content on the pinas789 Platform — including but not limited to the website design, logos, graphics, software, text, game content, and promotional materials — is the intellectual property of pinas789 or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the pinas789 Platform without prior written consent from the Company.
Privacy and Data Protection
Pinas789 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
We take data security seriously. Your personal and financial information is protected using industry-standard encryption protocols. Pinas789 does not sell your personal data to third parties. We may share data with trusted service providers (payment processors, identity verification services) where necessary to operate the Platform, subject to strict confidentiality agreements.
For the full details of how we handle your data, including your rights under applicable Philippine data privacy law, please refer to our Privacy Policy.
Responsible Gaming
Pinas789 is committed to providing a safe and responsible gaming environment. We provide the following tools to help players manage their gaming activity:
- Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
- Session Time Alerts: Receive notifications when you've been playing for a set duration.
- Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
- Self-Exclusion: Permanently close your account and request exclusion from the pinas789 Platform for a minimum of 6 months.
These tools are accessible directly from your account settings and take effect immediately upon activation. Cooling-off and self-exclusion decisions cannot be reversed before the expiry of the chosen period. Please take advantage of these tools if you feel your gaming is becoming problematic.
If you are concerned about your gambling behaviour, we encourage you to seek support. Pinas789 fully cooperates with responsible gaming support requests and will never pressure a player to continue playing when they have requested a restriction or exclusion.
Account Suspension and Closure
11.1 Suspension by Pinas789
Pinas789 reserves the right to suspend or close any account, with or without prior notice, if we have reasonable grounds to believe that a player has violated these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the Platform or to other players.
11.2 Effect of Suspension
Upon account suspension, access to the Platform will be restricted and pending withdrawal requests may be placed on hold pending investigation. If the investigation clears the account, normal access and processing will resume. If violations are confirmed, balances may be forfeited in full or in part depending on the nature of the violation.
11.3 Closure by the Player
Players may request account closure at any time by contacting the pinas789 support team. Any remaining balance at the time of closure will be processed for withdrawal to your registered payment method, subject to standard verification requirements. Bonus balances that have not met wagering requirements will be forfeited upon closure.
Limitation of Liability
To the maximum extent permitted by applicable law, pinas789 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
Pinas789 is not responsible for any losses arising from: internet connectivity issues, device failures, third-party software errors, unauthorised account access resulting from your failure to secure your credentials, or any force majeure events beyond our reasonable control.
Nothing in these Terms limits pinas789's liability for fraud, gross negligence, or any liability that cannot be excluded by law.
Amendments to These Terms
Pinas789 may update these Terms at any time. Where changes are material, we will provide at least 14 days' notice via the email address registered to your account and by posting a notice on the Platform. Minor changes (such as clarifications or corrections) may be made without prior notice.
It is your responsibility to check this page periodically for updates. Continued use of the pinas789 Platform following any amendment constitutes your acceptance of the revised Terms. If you do not accept the changes, you must stop using the Platform and request account closure.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and pinas789, we encourage you to contact our support team in the first instance. Most issues can be resolved quickly through direct communication.
If a dispute cannot be resolved through direct contact, the matter may be escalated to a formal dispute resolution process as specified by applicable gaming regulation. Pinas789 will cooperate fully with any legitimate regulatory or legal process.
By using the pinas789 Platform, you acknowledge that you have read and understood these Terms and agree to resolve any disputes in good faith before pursuing formal legal remedies.
Contact Us
If you have any questions about these Terms and Conditions, or if you need clarification on any of the policies described here, please reach out to the pinas789 support team. We're available 24/7 and committed to responding promptly and clearly.
- Email: support@pinas789.com
- Support Hours: Available 24 hours a day, 7 days a week
- Platform: Via the live chat function available within your pinas789 account
For questions specifically about responsible gaming, account restrictions, or self-exclusion, our team is trained to handle these conversations with sensitivity and discretion. You can also access the responsible gaming tools directly from your account settings at any time.