Introduction
This Privacy Policy describes how Pinas789 ("the Company," "we," "us," "our") collects, processes, stores, and protects the personal data of players and visitors ("you") who use the pinas789 website and associated services (collectively, "the Platform").
Pinas789 is committed to protecting the privacy of every Filipino player who uses our Platform. We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable data protection standards.
By registering an account on pinas789, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, please do not use the Platform.
Personal Data We Collect
Pinas789 collects different categories of personal data depending on your interaction with the Platform. Below is a summary of the types of information we may collect:
2.1 Registration and Account Data
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Residential address (city, province, Philippines)
- Username and encrypted password
- Nationality
2.2 Identity Verification (KYC) Data
- Government-issued photo ID (PhilSys ID, passport, driver's licence, UMID, or equivalent)
- Selfie or proof-of-identity photo (where required)
- Proof of payment method (screenshot or document)
- Proof of source of funds (for large transactions or regulatory compliance)
2.3 Financial and Transaction Data
- Deposit and withdrawal history
- Payment method details (GCash number, Maya account, bank account — securely tokenised, not stored as raw data)
- Transaction amounts and timestamps
- Bonus and promotional credit history
2.4 Gaming Activity Data
- Game sessions, bet history, and results
- Win and loss records
- Game preferences and session durations
- VIP Club tier and reward redemption history
2.5 Technical and Device Data
- IP address and approximate geographic location
- Device type, operating system, and browser
- Session logs, login timestamps, and activity logs
- Cookies and similar tracking technologies (see Section 7)
2.6 Communication Data
- Support ticket history and chat transcripts
- Email correspondence with the pinas789 team
- Survey responses and feedback submissions
How We Collect Your Data
Pinas789 collects personal data through the following methods:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to surveys.
- Automatically — through your use of the Platform, via cookies, session logs, and technical tracking tools that record device information, IP address, and browsing behaviour on pinas789.
- From third parties — such as identity verification services, payment processors (GCash, Maya, banks), and fraud prevention providers. These third parties provide data to pinas789 for the purpose of verifying your identity and securing transactions.
Pinas789 only collects data from third parties where we have a legitimate interest in doing so, and only to the extent necessary for operating the Platform securely and in compliance with applicable law.
How We Use Your Personal Data
Pinas789 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Registration data, KYC data |
| Verifying your identity (KYC/AML compliance) | ID documents, proof of payment method |
| Processing deposits and withdrawals | Financial data, transaction history |
| Delivering and improving gaming services | Gaming activity data, technical data |
| Fraud prevention and security monitoring | Technical data, IP address, login logs |
| Customer support | Communication data, account data |
| Sending account and transaction notifications | Email address, mobile number |
| Personalising your platform experience | Gaming activity data, preferences |
| Responsible gaming monitoring | Gaming activity, financial data |
| Regulatory compliance and reporting | Identity data, transaction data |
Pinas789 does not use your personal data for automated decision-making that produces legal effects without human review. Where profiling is used (for example, to personalise game recommendations), you may opt out by contacting our support team.
Legal Basis for Processing
Pinas789 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
- Contractual necessity: Processing required to fulfil our agreement with you — specifically, to operate your account, process transactions, and deliver gaming services.
- Legal obligation: Processing required for compliance with applicable law, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and tax reporting duties.
- Legitimate interest: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring — where these interests are not overridden by your rights.
- Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
How We Share Your Data
Pinas789 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your data only in the following circumstances:
6.1 Service Providers
We work with trusted third-party service providers to operate the pinas789 Platform. These include payment processors (GCash, Maya, banks), identity verification providers, cloud hosting services, customer support platforms, and fraud detection tools. All service providers are bound by contractual data processing agreements and may only use your data for the purposes specified by pinas789.
6.2 Regulatory and Legal Authorities
Pinas789 may disclose your personal data to regulatory bodies, law enforcement, or other government authorities where required by law, court order, or regulatory directive. This includes compliance with AML reporting obligations and cooperation with lawful investigations.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the pinas789 business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.
6.4 With Your Consent
We may share your data with other third parties where you have provided explicit, informed consent to that sharing. You may withdraw this consent at any time by contacting our support team.
Cookies and Tracking Technologies
Pinas789 uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. Here's what you need to know:
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you logged in, and collect information about how you use the Platform.
7.2 Types of Cookies We Use
- Essential cookies: Required for the Platform to function. These include session cookies that keep you logged into your pinas789 account during a visit.
- Analytics cookies: Help us understand how players use pinas789 — which pages are most visited, how long sessions last, and where players encounter issues.
- Security cookies: Used for fraud prevention, bot detection, and protecting the integrity of your account.
- Preference cookies: Remember your language settings, display preferences, and similar choices to improve your experience on return visits.
7.3 Managing Cookies
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent certain features of pinas789 from working correctly, including the login function. Disabling analytics or preference cookies will not prevent you from using the Platform.
Data Security
Pinas789 implements technical and organisational security measures appropriate to the risk posed by our data processing activities. These include:
- TLS/SSL encryption for all data transmitted between your device and the pinas789 Platform
- Encryption of sensitive data at rest, including KYC documents and payment method information
- Role-based access controls, ensuring that only authorised personnel can access personal data
- Regular security reviews and vulnerability assessments of our infrastructure
- Multi-factor authentication options for player accounts
- Fraud monitoring systems that detect unusual account activity in real time
Despite these measures, no online system can be guaranteed to be completely secure. Pinas789 will notify affected players and relevant authorities without undue delay in the event of a data breach that poses a risk to your rights and freedoms, in accordance with applicable law.
Your account security is a shared responsibility. Always use a strong, unique password for your pinas789 account and do not share your login credentials with anyone. Enable multi-factor authentication if available for your account type.
Data Retention
Pinas789 retains your personal data for as long as your account is active and for a period thereafter as required by law and operational necessity. The following retention guidelines apply:
- Active accounts: All account and transaction data is retained for the duration of your active account relationship with pinas789.
- Closed accounts: Following account closure, we retain data for a minimum of 5 years to comply with AML, tax, and regulatory obligations.
- KYC documents: Retained for a minimum of 5 years following the end of the account relationship, in line with Philippine anti-money laundering requirements.
- Support correspondence: Retained for up to 3 years following resolution of the query.
- Technical/log data: Retained for up to 12 months unless a longer retention period is required for security or compliance purposes.
When data is no longer required for the purposes described in this policy and no legal obligation requires its retention, pinas789 will securely delete or anonymise the data in accordance with our data disposal procedures.
Your Rights Under Philippine Data Privacy Law
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pinas789. We are committed to honouring these rights promptly and without unnecessary barriers.
You have the right to know what personal data pinas789 holds about you, how it is being used, and who it has been shared with. This Privacy Policy fulfils our obligation to keep you informed.
You have the right to request a copy of the personal data pinas789 holds about you. We will provide this within 30 days of a verified request. Some data may be withheld where disclosure would prejudice fraud prevention investigations or breach confidentiality obligations to third parties.
If any personal data pinas789 holds about you is inaccurate or incomplete, you have the right to request a correction. For most account details, you can update information directly from your account settings. For KYC data, please contact our support team.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the basis for processing). Note that pinas789 may be required by law to retain certain data even after account closure.
You have the right to object to certain processing activities, including profiling used for marketing personalisation. Where you object, pinas789 will cease the relevant processing unless we have compelling legitimate grounds that override your objection.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format. Contact our support team to submit a data portability request for your pinas789 account.
Children's Privacy
The pinas789 Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a player under 18 has registered an account, we will immediately close the account, delete the associated personal data, and void any transactions made.
If you are a parent or guardian and believe that a minor has created an account on pinas789, please contact our support team immediately at support@pinas789.com so we can take prompt action.
International Data Transfers
Some of the third-party service providers used by pinas789 may be located outside the Philippines and may process personal data in other countries. Where personal data is transferred outside the Philippines, pinas789 ensures that appropriate safeguards are in place to protect your data to the same standard required under Philippine law.
These safeguards may include contractual clauses that bind the recipient to equivalent data protection standards, or transfer to countries recognised as providing adequate protection. If you would like more information about the specific safeguards applied to cross-border transfers of your data, please contact our support team.
Updates to This Privacy Policy
Pinas789 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or changes to the Platform. When we make material changes, we will notify you via the email address registered to your pinas789 account and post an updated version of this policy on this page with a revised effective date.
We recommend checking this page periodically to stay up to date with how pinas789 handles your personal data. Your continued use of the Platform after any policy update constitutes acceptance of the revised Privacy Policy.
Contact Us and Data Privacy Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by pinas789, please reach out through the following channels:
- Email: support@pinas789.com
- Privacy-specific enquiries: privacy@pinas789.com
- Support hours: 24 hours a day, 7 days a week
- Platform: Live chat within your pinas789 account dashboard
In accordance with the Data Privacy Act of 2012, pinas789 has designated a Data Privacy Officer (DPO) responsible for ensuring compliance with this policy and applicable data protection law. You may address formal data subject requests directly to the DPO via the privacy email address above.
If you believe your data privacy rights have not been respected, you also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Pinas789 encourages you to contact us first so we can resolve the issue directly before escalating to the NPC.